Cancellation and refund policy
Last updated August 16, 2026
Seven-day free trial
Every new HermesIQ Pro subscription begins with a seven-day free trial. A payment method is required when the trial begins, but it will not be charged during the trial. Unless you cancel before the trial ends, the subscription automatically converts to a paid membership and the payment method on file is charged $20.00.
How to cancel
You may cancel online at any time from the Billing area of your HermesIQ account by selecting Manage subscription and completing the cancellation in the secure customer portal. You do not need to call, mail a letter, or speak with a representative to cancel.
Cancelling during the trial
If you cancel before the seven-day trial expires, you will not be charged. Your Pro access may continue until the displayed trial-ending time and will then return to Free access.
Cancelling after payment
After a paid monthly period begins, cancellation stops the next automatic renewal. Pro access continues through the end of the period already paid for, after which the account returns to Free access. There is no cancellation fee.
Refunds
Monthly subscription charges are generally non-refundable, and HermesIQ does not ordinarily provide prorated refunds for unused time in a billing period. This does not limit any refund or cancellation right required by applicable law. If you believe a charge was made in error, contact HermesIQ support promptly so it can be reviewed.
Price changes
HermesIQ will provide advance notice before a change to the recurring subscription price takes effect. A price change will not be applied silently to a completed billing period.
Keeping your information
Cancelling Pro does not delete your HermesIQ account. Your Buyer Profile remains available on the Free plan. Access to Pro-only features and data may be limited after the paid period or trial ends. Account deletion is a separate action.
This policy should be reviewed with qualified legal counsel before public launch.